Dog in a Box

Shipping & Returns

COVID UPDATE - EFFECTIVE FROM JANUARY 2021 - UNTIL FURTHER NOTICE

 

​Our store as it is purely online in nature is open during Covid lockdowns. Pet food & supply is an absolute necessary product range to keep our pets healthy during these challenging times. 

 

We are open 24/7 and orders can be placed any time. Orders packaging and posting generally ready within an hour however please mind that shipping times vary due to international delays. 

SHIPPING

 

Orders are generally shipped within 72 hours (Monday - Friday) using various international shippers.

Products from Canada and the US handled by Canada Post and US Postal services - and handed to Australian Post upon arrival in the country.  

 

Delivery standard - due to COVID is vary between 7 - 20 days. We do not ship outside Australia at this time. 

RETURNS
 

We offer a 14-day return policy for all products ordered in our Marketplace.  Our products comes from a number of suppliers, so for speed on refund we recommend to return te product to the address provided on your packaging material.

As long as the product is undamaged and unworn, a refund is expected immediately when the item is received.

Below are step by step instructions.

  1. Customer sends product back within 14 days to the supplier's address stated on the packaging.

  2. Supplier receives product in good condition

  3. Refund issued

Please note: always send items back with registered post and a proper tracking number. Make photos of your packaging/tracking number or receipts you get from Australia post. In the event of a dispute, it is much easier to prove returns. 

Thank you for your kind understanding!